Privacy Policy

1. Introduction

Kilimanjaro Lodge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our lodge.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, postal address
• Booking Information: Check-in/check-out dates, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Records of correspondence with us via email, phone, or contact forms

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your stay and respond to inquiries
• Send you promotional materials and newsletters (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, booking platforms)
• Partner Organizations: Trusted trekking and safari companies when you request their services
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: